Return Policy

return policy
Thank you for choosing our Lusailstore. We are committed to providing you with a quality shopping experience. To protect your rights and interests, we have formulated the following return policy:

Return eligibility
Once you receive the item, you have 30 days to request a return.
Item must be in the same condition you received it, unworn or unused, with tags and original packaging.
You will need to provide a receipt or proof of purchase.
Return process
Please contact us at to request a return.
If your return is accepted, we will send you a return shipping label and provide detailed return instructions.
Returns without prior request will not be accepted.
Damage and problems
Please inspect the items immediately upon receipt of your order. If an item is defective, damaged or you have received the wrong item, please contact us immediately.

EU 14-day cooling-off period
If items are shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, without any valid reason.

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please note that it may take some time for the bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at

We hope you are satisfied with our products and services. If you have any questions or need help, please feel free to contact us.

If the return is caused by the consumer, the consumer will bear the shipping costs. The specific cost depends on the courier company you choose.

If the goods received are damaged or incorrect due to our fault, consumers do not need to bear the shipping costs.