Return Policy
Return Policy
Thank you for choosing our oubao1930. We are committed to providing you with a great shopping experience. To protect your rights, we have formulated the following return policy:
Return Eligibility
You have 30 days to apply for a return after receiving the product.
The product must be in the same condition as when you received it, unworn or unused, with tags and original packaging.
You need to provide a receipt or proof of purchase.
Return Process
Please contact us by email at support@oubao1930.com to apply for a return.
If your return is accepted, we will send you a return shipping label and provide detailed return instructions.
Returns without prior application will not be accepted.
Damage and Problems
Please inspect the product immediately after receiving your order. If the product is defective, damaged or you received the wrong product, please contact us immediately.
EU 14-day cooling-off period
If the product is shipped to the EU, you have the right to cancel or return the product for any reason within 14 days without providing any valid reason.
Refunds
Once we receive and inspect your return, we will let you know if your refund is approved. If approved, we will automatically refund your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and issue your refund.
If your return has been more than 15 business days, please contact us at support@oubao1930.com.
We want you to be satisfied with our products and services. If you have any questions or need help, please feel free to contact us.
If the return is caused by the consumer, the consumer will be responsible for the shipping costs. The specific costs depend on the courier you choose.
If the goods received are damaged or wrong due to our fault, the consumer does not need to bear the shipping costs.